• Drop-in Classes: Require no booking/registration. These activities are included as part of your Y membership (non-members must purchase a day pass to participate). 

  Examples of drop-in activities: Open Gym, Youth Night, Family Badminton
   

• Bookable Activities/Services: These activities have a capacity limit and should be booked in advance each time you wish to participate to guarantee your spot. These activities/services are included as part of your Y membership (non-members must purchase a day pass to participate).

  Activities can be booked online, by phone, or in person.  

  Examples of bookable classes: Cyclefit, Child Minding, Lane Swim, Open Swim, Pickleball, Adult Volleyball, Youth Badminton.
   

• Registered Programs:  In order to be guaranteed a spot to participate in a registered program, a Y member/non-member must register for these programs for the full session (not each day/week). This includes group fitness classes as well as other Y programs.

  Group fitness classes are included as part of your Y membership, along with two free registered programs. Non-member pricing is also available for all registered programs.

  Registration for programs can done online, by phone or in person.
   

Important: To register/book online, you must have your online account activated by one of our staff at the Membership Desk. This can be done in person or over the phone. They will activate your account and you will receive an email with a temporary password and a link to the booking site.

If you are not a Y member, but have participated in Y classes or programs within the last 3 years, you are already in our online system: Please contact our Membership team to activate your account so you can register/book online.

If you are not a Y member, and have not participated in Y classes or programs within the last 3 years, you can create an account online via our client portal.

How to Register 
You must be registered to participate in all group fitness classes (except Cyclefit - see below) and Y programs. Registrations are accepted on a first-come, first-served basis and are subject to availability. Full payment is required upon registration. (Two registered programs per session are included in your Y membership, and you may participate in as many* group fitness classes as you like).  

• Online: Programs can be viewed and registered online.

  To register for classes online, you must first have an online account activated by one of our Membership Desk staff. This can be done in person or by phone. They will activate your online account and you will receive an email with a temporary password and a link to the booking site. 
   

• In person: You can register for programs in person at the Clarence-Rockland Y or Taggart Family Y.
   
• By phone: Register for programs by calling the Clarence Rockland Y or
  Taggart Family Y directly.

How to Book*
Booking guarantees your participation in certain Y activities/services. You can book into classes that require it online, in person, or by phone.

• Online: Activities can be viewed and booked online.  
  
  To register for classes online, you must first have an online account activated by one of our Membership Desk staff. This can be done in person or by phone. They will activate your online account and you will receive an email with a temporary password and a link to the booking site. 
   
• In person: You can book activities/services in person at the Clarence-Rockland Y or Taggart Family Y.
   
• By phone: 
  Clarence Rockland Y at 613-446-7679
  Taggart Family Y at 613-237-1320

Cyclefit Class Booking*
Cyclefit classes are not registered by session, they are booked each week. Your space can be reserved prior to each class, up to one week in advance by using our online booking system, by phone, or in person.

• To book your Cyclefit classes online: Login to your online account and click on the Activity Registration Tab at the top of the page. Select Drop-In Classes (Cyclefit) to book your spot at a Cyclefit class.
   
  Note that your online account must first be activated by Membership Desk staff at one of our facilities. This can be done in person or over the phone. They will activate your online account and you will receive an email with a temporary password and a link to our booking site. 

Drop-In Classes 
Drop-in classes do not require booking or registration. Classes that are not at capacity will be open to drop-ins at no charge to members; non-members will be charged a day pass rate.


 * Attendance will be taken. Any registered participants who miss more than 2 classes per session without notice will be removed from the class list and the space made available to another participant.

Methods of payment include:

• Credit cards: VISA, Mastercard and American Express. 
• Debit cards: Can now be used for monthly ongoing payments IF the debit card has a VISA or Mastercard symbol on the front AND it also has an expiry date and a 3-digit CVV code. 
• Cash and Interac: These options are available for registrations made in person.

Classes that fall on statutory holidays will not run; fees are prorated accordingly.

The Y reserves the right to cancel, postpone or combine classes based on enrolment. Refunds or account credits will be issued where applicable.

Requests for refunds must be made in writing by mail or email. The course/camp fee per session, less 25% will be refunded if cancellation occurs with a minimum of two weeks’ notice prior to the start of the program/camp.

There is no fee for transfers between sessions. All transfers must be completed at least two weeks prior to the session start date.

No refunds are offered with less than two weeks notice. There are no refunds for children who are asked to leave a course/camp due to behavioural issues.

Our child and youth facility access guidelines are in place for everyone's safety and security. All members, guests and visitors must check in before entering our facilities, and all non-members are required to present photo ID prior to entry to the Y.

Please view our facility access policies before your first visit.

Our Membership Service Centre staff can assist you with any questions you have. Please contact us via memberships@ymcaottawa.ca.