Helping newcomers flourish with access to vital settlement services.
Wired: Evaluating Settlement Online (WESO) is a YMCA of the National Capital Region project funded by Immigration, Refugees, and Citizenship Canada (IRCC) that supports the optimization and improvement of delivering of hybrid settlement services across Canada.
Our mission is to champion digital inclusion for newcomers, gain insights into clients' preferences for hybrid services, assist Settlement Provider Organizations (SPOs) in evaluating these services, and promote cost-effective, data-driven decision making.
To support this mission, the YMCA of the National Capital Region developed the WESO toolkit. By utilizing the toolkit, SPOs can effectively evaluate their Hybrid Settlement Services and make important changes to better support an inclusive and responsive environment that empowers newcomers throughout their settlement journey.
WESO Hybrid Service Quality Toolkit
The Quality Assessment Toolkit for Hybrid Settlement Services provides the process and tools for Service Provider Organizations (SPOs) to evaluate the quality and effectiveness of their hybrid service delivery. WESO provides tips and best practices to adapt and improve hybrid service delivery models.
Designed for settlement service provider organizations, this toolkit enables SPOs to assess and optimize service quality, and improve hybrid service delivery models.
This WESO Toolkit supports Service Provider Organizations by allowing them to:
- Implement a performance measurement framework to evaluate and improve the quality of hybrid services.
- Use data-driven decision-making in organizations.
- Understand how newcomer clients experience hybrid services.
- Understand barriers and improve experiences of newcomer clients when accessing hybrid services.
- Increase options and choices for newcomer clients to access services.
- Client Questionnaire: Evaluate acceptance of online services, staff performance, website accessibility, web security, and client barriers.
- Ready-To-Use Excel Template: Generate automated reports, highlighting strengths and areas for improvement.
- Continuous Improvement Tool: Track interventions, assign roles, and monitor outcomes for ongoing enhancement.
- Action Plan: Seamlessly implement the toolkit with our comprehensive guide.
Contact Us
Wired: Evaluating Settlement Online (WESO)
Email: weso@ymcaottawa.ca
